SUPPLY CHAIN/CORPORATE INFORMATION SOLUTIONS

Business units and market positions

In March 2008, the LOGISTICS Division was dissolved and replaced by the new GLOBAL FORWARDING/FREIGHT Division and the new SUPPLY CHAIN/CORPORATE INFORMATION SOLUTIONS Division (hereinafter SUPPLY CHAIN/CIS). The Corporate Information Solutions Business Unit was previously reported under the MAIL Division. The prior-year figures were restated.

Customised logistics solutions with sector focus

In 65 countries all over the world the division focuses on customer-orientated solutions along the entire supply chain. We provide warehousing, distribution, transport and value-added services along with corporate information solutions. We have long-standing business relationships with our customers in most mature markets, often going back for more than 20 years. Our success rests on understanding the individual needs of our customers and offering them solutions that add value to their business.

In the retail, fashion and consumer goods industries, customers need highly flexible supply chains that allow them to react quickly to market trends. We operate warehouses, provide packaging services and manage transportation networks all the way from the source of supply to retail shelves.

In the healthcare industry, it is necessary to keep a constant eye on inventories and provide high levels of product visibility along each step of the supply chain – not least to meet the numerous regulatory requirements. We therefore provide a strictly controlled environment consisting of purpose-built, highly-secure facilities strategically located throughout the world.

The logistical challenge of the technology sector lies in ever shorter product life cycles, which necessitate quick changes in production and distribution locations. Our offering comprises inbound to manufacturing logistics, distribution and warehousing, assembly and returns logistics. We also generate economies of scale for our customers with the help of shared-user warehouses and hubs.

The automotive industry demands efficient and co-ordinated supply chains in order to ensure timely delivery of components across the globe. We provide this service for many prominent automotive suppliers in all major markets where we operate. Considering the fact that this industry is currently suffering, we are working even harder with most of our key customer to further optimise supply chains and thereby reduce costs.

In the Corporate Information Solutions Business Unit, we provide customised solutions for both digital and print information, ranging from drafting and printing communications materials to outsourcing business processes. This helps our customers to improve internal processes, focus communication and reduce costs – in short, to be more profitable. We are specialised in industries such as insurance, retail, automotive, consumer goods, pharmaceutical, financial services, legal, consulting, publishing and the public sector. In business process outsourcing (BPO), we are the market leader.

 1 | 2 | 3

 1 | 2 | 3